Roehampton Removals Service Terms and Conditions

Removal team handling boxed household items during a booked move These Terms and Conditions set out the basis on which Roehampton Removals provides domestic and commercial moving services within the United Kingdom. By booking a service, the customer confirms that they have read, understood and accepted these terms. The purpose of this document is to define the scope of the removals service agreement, explain how bookings are made, clarify payment obligations, and set out the responsibilities of both parties in relation to property handling, liability, cancellations, waste disposal and legal compliance.

The terms apply to all quotations, bookings, and services provided by Roehampton Removals, whether the work involves a full house move, office relocation, furniture transport, loading and unloading only, or related assistance requested at the time of booking. Any variation to these terms must be agreed in writing by an authorised representative. If there is any inconsistency between a written quotation and these terms, the written quotation will prevail only in respect of the specific point it expressly changes.

Customer reviewing a moving quotation and service terms before booking These terms are intended to be fair, practical and legally sound. They are written for use as a general service page and do not form legal advice. Customers are encouraged to review them carefully before confirming a move. Where the phrase removal company, moving service, or Roehampton removals service is used, it refers to Roehampton Removals and any workers, contractors, or agents acting on its behalf.

1. Booking Process

Bookings are normally accepted following an enquiry, assessment of the proposed work, and issue of a quotation. A booking is only confirmed when the customer accepts the quotation and Roehampton Removals acknowledges the booking in writing or by another recorded method. The customer must provide accurate information about the items to be moved, access arrangements, packing requirements, floor levels, parking constraints, and any special handling needs. If the information supplied is incomplete or inaccurate, the quotation may be revised and additional charges may apply.

Where an estimate is based on volume, time, or the details provided by the customer, it is given in good faith but may be adjusted if the actual work differs materially from the original description. This includes, without limitation, changes to item quantity, access conditions, waiting time, dismantling requirements, or the need for additional labour or equipment. The company reserves the right to refuse or suspend the service if the property, goods, or access conditions are unsafe, unlawful, or materially different from those described.

Customers must ensure that they have authority to arrange the move and, where relevant, permission from landlords, managing agents, building operators, or other third parties. The customer remains responsible for arranging parking permits, lift reservations, access permits, and any other authorisations unless Roehampton Removals has expressly agreed in writing to obtain them. Any failure to secure access that causes delay, rescheduling, or extra cost may result in a surcharge.

2. Prices, Payments, and Invoicing

Packed furniture and protected items prepared for transport by movers Prices are based on the quotation provided and may include labour, vehicle use, basic equipment, and agreed ancillary services. Unless stated otherwise, quotations do not include packing materials, storage, specialist handling, long carries, congestion charges, parking penalties, tolls, disposal fees, or costs arising from delays beyond the company’s control. All prices are quoted in pounds sterling and may be subject to VAT where applicable. If VAT applies, this will be indicated on the quotation or invoice.

Payment terms will be stated at the time of booking. In many cases, a deposit or card pre-authorisation may be required to secure the date. The balance may be due on completion of the move, on the day of service, or within a specified credit period for approved business customers. Where payment is due on completion, the customer must ensure that funds are available and that any authorised representative is present to approve the final invoice. Roehampton Removals may withhold completion documents or refuse to unload items until outstanding sums are paid in full, subject to applicable law.

If the customer fails to pay any amount by the due date, Roehampton Removals may charge interest on overdue sums at the statutory rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or at such other lawful rate as may apply in consumer matters. The customer will also be responsible for reasonable costs incurred in recovering unpaid amounts, including administrative and legal costs where permitted by law. No set-off or deduction may be made unless agreed in writing or required by law.

3. Changes, Delays, and Cancellations

Customers may request changes to the booking date, time, service scope, or destination, but such changes are subject to availability and may affect the quoted price. Roehampton Removals will use reasonable efforts to accommodate amendments, although some changes may require a revised quotation. The company may also reschedule a booking if operational, safety, weather, traffic, access, staffing, or vehicle issues make performance on the original date impracticable.

Cancellations must be made as soon as reasonably possible. If a customer cancels after the booking has been accepted, charges may apply to cover administration, reserved labour, vehicle allocation, and any non-recoverable costs already incurred. A deposit may be non-refundable unless otherwise stated in writing. Where the service is cancelled at short notice, especially on the scheduled day, the customer may be charged a substantial portion of the agreed fee if resources have been committed and cannot reasonably be reallocated. This does not affect any mandatory consumer cancellation rights that cannot lawfully be excluded.

Where Roehampton Removals must cancel or substantially postpone a confirmed booking due to circumstances within its control, the company will offer an alternative date or, if no suitable alternative is available, refund any advance payment for the cancelled element of the service. The company will not be liable for indirect losses arising from cancellation or delay, including missed completion dates, temporary accommodation costs, loss of earnings, or consequential expenses, except where such liability cannot be excluded by law.

Delay, Waiting Time, and Access Issues

If access is delayed because of parking problems, locked premises, missing keys, unfinished packing, lifts being unavailable, inaccurate instructions, or the customer’s failure to be present when required, Roehampton Removals may charge waiting time or re-delivery fees. The customer agrees that the crew may leave the site if delays materially disrupt the schedule, provided reasonable notice has been given and the company has acted fairly in the circumstances. Any additional time spent handling unforeseen access difficulties may be charged at the applicable rate.

Where a move is interrupted by events outside the company’s reasonable control, including severe weather, road closures, accidents, civil disturbance, fuel shortages, or government restrictions, Roehampton Removals may suspend work and resume when reasonably practicable. In such cases, the company will not be in breach of contract if performance is prevented or hindered by the event. The parties will cooperate in good faith to arrange an alternative time or partial completion where possible.

4. Customer Responsibilities

Customers must ensure that all items handed over are properly packed, securely sealed, and suitable for transport unless Roehampton Removals has expressly agreed to pack or prepare them. Fragile items should be declared in advance. The customer is responsible for removing or securing detachable parts, emptying drawers where appropriate, disconnecting appliances unless agreed otherwise, and ensuring that no prohibited, dangerous, or illegal items are included in the load.

The customer must also ensure that any goods of exceptional value, sentimental importance, or unusual fragility are disclosed before the move. This includes antiques, artwork, musical instruments, specialist equipment, and items requiring climate control or bespoke handling. Where such items are accepted for carriage, the company may require additional precautions, special packaging, or a separate written agreement. Failure to disclose these items may limit the company’s responsibility if loss or damage occurs.

Customers are responsible for ensuring that no items are transported in breach of the law, the rights of third parties, or building regulations. Roehampton Removals may refuse to move items that appear unsafe, contaminated, infested, improperly sealed, or likely to damage the vehicle or other goods. The company also reserves the right to inspect packaging and request the removal of unsuitable contents before transport begins.

5. Liability and Insurance

Removal crew managing goods safely during a residential relocation Roehampton Removals will exercise reasonable care and skill in performing the service. However, liability is limited to losses directly caused by proven negligence or breach of contract on the part of the company or its agents. The company is not liable for pre-existing damage, ordinary wear and tear, hidden defects, or damage caused by inadequate packing, incorrect labelling, poor access, or information supplied by the customer that is incomplete or inaccurate. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

Where goods are damaged or lost while in the company’s care and the company is legally responsible, the remedy may be limited to repair, replacement, or a monetary payment reflecting the reasonable value of the affected item, subject to any agreed cap and proof of value. The customer must notify Roehampton Removals of any alleged damage or loss as soon as reasonably practicable after discovery and, in any event, within a reasonable period. The customer should retain the goods and packaging for inspection where possible.

Any insurance arranged by the company will be subject to the policy terms, exclusions, limits, and claims procedures of the relevant insurer. Unless expressly stated in writing, the company does not provide a guarantee that all damage, loss, or delay will be covered by insurance. Customers are advised to consider whether their own contents, buildings, or business insurance provides suitable cover for items in transit, storage, or handling. The existence of insurance does not expand the company’s liability beyond what is stated in these terms and what is required by law.

The company will not be liable for indirect or consequential losses, including loss of profit, loss of business opportunity, emotional distress, or loss arising from missed appointments or delayed completion, except where such exclusion is prohibited by law. Any aggregate liability arising from the service will, to the fullest extent permitted, be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by statute or expressly agreed in writing.

6. Waste, Disposal, and Environmental Compliance

Roehampton Removals may, if agreed, transport waste or unwanted items for lawful disposal or recycling. Such services are subject to environmental and waste management requirements under UK law. The customer must accurately describe any waste or items intended for disposal, and must not include hazardous waste, clinical waste, asbestos, chemicals, batteries, oils, gases, or other controlled substances unless the company has expressly agreed and is lawfully permitted to handle them. Any breach of this requirement may lead to refusal of service and additional costs.

Where waste collection or disposal is undertaken, the customer acknowledges that Roehampton Removals may need to use licensed carriers, transfer stations, or recycling facilities and may issue or retain a waste transfer note or equivalent record where required. The customer must not ask the company to dispose of items in a way that would breach the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, or any other applicable legislation. The customer remains responsible for declaring whether items should be reused, recycled, donated, or disposed of, and for ensuring they are legally entitled to transfer the items.

The company may decline to remove any waste that is contaminated, unsorted, illegally stored, or likely to present a health, safety, or compliance issue. If waste is discovered during a removals job and was not disclosed in advance, additional charges may apply or the company may refuse to load the items. The customer indemnifies Roehampton Removals against fines, claims, losses, and expenses arising from the customer’s breach of waste, environmental, or duty-of-care obligations, except where caused by the company’s own unlawful conduct.

7. Prohibited and Restricted Items

For safety and legal reasons, certain items may not be transported or may only be transported subject to specific conditions. These include, without limitation, firearms, ammunition, explosives, illicit drugs, stolen goods, live animals, perishable goods without suitable arrangements, pressurised containers, flammable liquids, and items that are illegal to possess or move without authorisation. The company may also refuse items that are overweight, unstable, contaminated, or otherwise unsafe for carriage.

The customer is solely responsible for ensuring that no prohibited item is handed over to the crew. If the company reasonably suspects that a load contains prohibited or unlawful items, it may refuse carriage, notify the appropriate authorities where required, and terminate the service without liability for resulting delay or costs. Any charges already incurred for attendance, waiting, or partial performance may remain payable.

Where restricted items are accepted by prior written agreement, the customer must comply with all instructions concerning packaging, labelling, declaration, and handling. The company may impose additional charges and require the customer to sign a separate acknowledgement of risk. Failure to follow such instructions may void any agreed handling arrangement and may shift liability back to the customer.

8. Complaints, Claims, and General Legal Terms

Any complaint should be raised promptly and with sufficient detail to allow investigation. The customer should provide the booking reference, description of the issue, photographs where relevant, and a clear explanation of the remedy sought. Roehampton Removals will review the matter in good faith and aim to respond within a reasonable period. No complaint process limits statutory rights available to consumers under UK law.

These terms may be updated from time to time. The version in force at the time of booking will apply to that booking unless a later written variation is agreed. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. The failure to enforce any part of these terms on one occasion does not waive the right to enforce it later.

Final terms section on governing law and service responsibilities These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law or mandatory legal provisions provide otherwise. By proceeding with a booking, the customer agrees that the Roehampton Removals terms form the contractual basis of the service and that all parties will act reasonably, lawfully, and in good faith throughout the moving process.

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Roehampton Removals

UK service terms and conditions for Roehampton Removals covering booking, payment, cancellations, liability, waste rules, and governing law.

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